CSG Systems handles billing, printed materials and a variety of recurring transactions for service providers across North America. Combined, its solutions touch more than 45 million households with 65 million printed documents.
Judy Knight, a senior manager at CSG’s Omaha facility, has worked with Miller for 25 years — 12 of those with CSG. In that time, Knight and CSG Systems have come to rely on Miller Electric as a trusted partner. The Omaha production facility operates 24 hours a day, constantly printing, sorting and readying bills for shipment.
That single facility sends out three semi-truck loads of mail every day. If a load doesn’t go out on time, CSG misses SLAs and pays penalties. With that kind of tight turnaround, having an electrical contractor who can respond fast and get it done right is critical.
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“Being able to have a company like Miller Electric available that I can call any time of the day or night is huge,” said Knight. “…whether I call them at 2:00 a.m. or at 8:00 a.m., they’re there for us.” On a recent project, CSG needed to keep its printers running in a temporary location while modifications were made to its print floor. Miller installed temporary wiring, working with other contractors onsite to keep everything running smoothly. Any delays might have caused CSG to miss its SLAs. The project was completed without a pause in printing. That project is just one example out of literally hundreds of similar situations Miller has helped CSG through over the years.
- 24/7 printing and sorting facility
- Temporary wiring
- Coordination with other contractors